Review best practices for setting up your group:
Did you update your personal information?
Did you download the Joinable app? As the group admin, it's important to be reachable and responsive. (Apple iOS) (Android)
Did you update the group permissions and identity?
Did you add any activities, loanable items, recommendations, files, photos or links that will give your new members information about your group?
It's helpful to understand the experience of your members. We suggest you invite a friend, family member, or even yourself before you invite your members to give you a better sense of how your members will experience Joinable.
Some Joinable groups are designed to be private, meaning only the people you have invited can participate. In other cases you may want to allow members to join from an invitation link or QR code (printed or displayed on the phone). These are pseudo-public groups, since they can be joined as long as the link is active.
To enable self-joining:
Open group settings - group name > “Settings”
Switch on "Allow members to join without admin approval"
Once self-joining is enabled, you can find the link and QR code by clicking "People " followed by the top right "+ Invite" button.
When opening a self-join link or scanning a QR code, the member will be prompted to enter their name and email or phone number. Once they add this information they will join the group.
To add members, select "People", then "+ Invite". You have two options for adding members, invite by email or phone number.
To input members manually, simply include their email address or mobile phone number and optionally add the first and last name. To include multiple participants, select "Add another member".
If you have an existing mailing list or spreadsheet containing emails, select the "Batch Import" option and you can copy/paste either a comma or space separated list. After you import you will be able to review and modify the list before you send.
If your list is in an email app such as Gmail, you can copy the contents of the email list, paste it in the text field and click "Continue". If properly formed, first and last names will also be populated (e.g., First Last <email@example.com>,). Additional tools for batch importing are coming soon!
Once you've entered all your members, click "Next". You have the option to "Send the welcome message now" — if disabled, members are added to a pending queue (you can easily send the welcome later). When members are pending, they are not yet part of the group and will receive no messages.
When you're ready to invite your members, you can either use the default welcome message or write your own. Select "Add Members" and your members become active. Any messages sent to your group will now be received by your new members
Members who have not received the welcome message will appear at the top of the member list. To move them to an active status, select "Send welcome message" at the top of the Members list. This will open a window with the default welcome message, which you may choose to modify or replace. "Send Message" to deliver their welcome.
When adding a person, you can choose to notify the whole group that a new member has joined. To select this "Announce member to group", use the toggle beneath the "Welcome message".
When you send an invitation via email, SMS or a QR Code/link, this is what will happen:
Invite by email:
Invite by SMS/text message:
Invite a neighbor you don't know well with a postcard! We'll mail a personalized invitation postcard for free. To send, select "People ", "+ Invite", then scroll to the end of the pop up box and choose "Send Postcards".
Your neighbor will receive a postcard in the mail, explaining what Joinable is, with a QR code and detailed instructions on how to join. Just make sure you have your group set to allow members to self-join.
To remove yourself from a group, click on the “Settings” button beneath your group name, then “Sharing settings”. Scroll down to the bottom of the screen and select “Leave this group”. This action cannot be undone.
If your member hasn't received their invitation to join the group, ask them to check their spam and promotions folders. It's also worth double checking you have the correct email address and/or phone number.